We asked Verizon some questions to clear up the situation today and will update this article if we get a response. But Verizon is sending mixed messages to customers about when appointments will actually happen and about whether technicians are allowed to enter their homes.Īs of yesterday, a Verizon FAQ said, "At this time, our technicians will not be able to enter your home or business to install new services or to do repair work," according to an Internet Archive capture of the page. The FAQ also said that customers who aren't eligible for self-installs "may proceed with placing an order for a technician-required installation" and "will receive notification to select an installation date when we resume operations."Īll that language was struck from the page in its current version, which now says Verizon is "minimizing our in-home installation work to critical needs to keep our employees and customers safe and to reduce the spread of COVID-19." Advertisementīut Verizon's official support account on Twitter was still telling customers just a few hours ago that because of the pandemic, "our technicians will not be able to enter your home to install new services or do repair work." The November appointment dates appear to be placeholders that will eventually be replaced by earlier dates. Verizon is canceling many home-Internet installations and repairs during the pandemic, and some customers are being given appointment dates in November when they try to schedule an installation.
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